Last Updated: 20-11-2024
At Mahaveer Uniforms, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms under which refunds, returns, and exchanges are processed.
1. Returns
Eligibility for Returns:
- Items must be returned within [number] days of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (e.g., receipt or order confirmation) is required.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers).
- Custom-made or personalized products.
- Sale or clearance items (unless defective).
To initiate a return, please contact us at sales@mahaveeruniforms.com or +91 9391944844 with your order details and reason for return.
2. Refunds
Eligibility for Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within 7 business days.
- Shipping costs (if applicable) are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error.
Late or Missing Refunds:
- If you haven’t received a refund after the stated time frame, check with your bank or credit card provider as processing times may vary.
- If you still need assistance, contact us at sales@mahaveeruniforms.com.
3. Exchanges
Eligibility for Exchanges:
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at sales@mahaveeruniforms.com or +91 9391944844 with your order details and photos of the damaged or incorrect item.
4. Cancellations
Order Cancellations:
- Orders can be canceled within 12 hours of placement for a full refund.
- After this period, cancellations may not be possible if the order has already been processed or shipped.
5. Shipping for Returns
- You will be responsible for paying your own shipping costs for returning an item unless the return is due to our error (e.g., wrong or defective product).
- We recommend using a trackable shipping service to ensure the item reaches us safely.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Mahaveer Uniforms
Email: sales@mahaveeruniforms.com
Phone: +91 9391944844
Address: 9/1, 43/52, beside FMS Dental, Prashanth Nagar, Langar Houz, Hyderabad, Telangana 500008
